CONTACT US
There are several ways you can reach us if you need to get in touch:
LIVE CHAT
Available during New Zealand working hours 8am-5pm NZT. Monday - Friday.
Start a live chatSEND US A MESSAGE
Email us at customer.service@manukahealth.com and a specialist will respond to assist.
Get in touchFREQUENTLY ASKED QUESTIONS
Do you ship internationally?
Yes, to most countries. All international orders are sent from New Zealand via international carrier. Please note we cannot send orders to these locations:
- Afghanistan
- Bahrain
- China
- Cyprus
- Dominican Republic
- Egypt
- Estonia
- Ethiopia
- Ghana
- Haiti
- Iraq
- Japan
- Jordan
- Kazakhstan
- Kenya
- Kuwait
- Kyrgystan *(note: standard spelling is Kyrgyzstan)
- Lebanon
- Myanmar
- Nigeria
- Oman
- Pakistan
- Papua New Guinea
- Poland
- Qatar
- Romania
- Russia
- Saudi Arabia
- South Africa
- Tajikistan
- Turkmenistan
- Ukraine
- United Arab Emirates
- Uzbekistan
- Vietnam
- Western Australia
I ordered the wrong item, can I return it?
Yes, we accept returns within the first 30 days. See return policy.
Return PolicyHow do I choose the right mānuka honey / MGO for me?
To help us measure the magic of mānuka, Mānuka Health pioneered the MGO testing method. This provides a scientifically proven measure of each jar of mānuka honey's power and potency, so you can confidently choose the right mānuka honey for your needs.
The MGO system is effective, yet simple; the higher the MGO, the more potent the honey.
As a general guide, we recommend:
- For daily use with food or beverage – choose Daily MGO 400+
- For extra goodness – choose Extra MGO 600+
- For targeted needs – choose Ultra MGO 800+
Read More: Understanding MGO Ratings: How to Choose the Right Mānuka Honey for You
How does auto-replenish work?
Just select your desired product, then choose your order frequency, and hit ‘auto-replenish’. You can easily pause, cancel, or edit your order any time through your account dashboard at manukahealth.com
How do I earn Pollen Points?
The Hive’s loyalty points are known as Pollen Points, and you’ll earn them on each and every purchase you make -- including any auto-replenish orders. You’ll also have the opportunity to earn extra bonus points on special offer days and by completing missions.
Join The HiveCONNECT WITH US
Stay up to date with Mānuka Health by following us on socials.