CONTACT US

There are several ways you can reach us if you need to get in touch:

LIVE CHAT

LIVE CHAT

Available during New Zealand working hours 8am-5pm NZT. Monday - Friday.

Start a live chat
SEND US A MESSAGE

SEND US A MESSAGE

Email us at customer.service@manukahealth.com and a specialist will respond to assist.

Get in touch

FREQUENTLY ASKED QUESTIONS

Do you ship internationally?

Yes, to most countries. All international orders are sent from New Zealand via international carrier. Please note we cannot send orders to these locations:

  1. Afghanistan
  2. Bahrain
  3. China
  4. Cyprus
  5. Dominican Republic
  6. Egypt
  7. Estonia
  8. Ethiopia
  9. Ghana
  10. Haiti
  11. Iraq
  12. Japan
  13. Jordan
  14. Kazakhstan
  15. Kenya
  16. Kuwait
  17. Kyrgystan *(note: standard spelling is Kyrgyzstan)
  18. Lebanon
  19. Myanmar
  20. Nigeria
  21. Oman
  22. Pakistan
  23. Papua New Guinea
  24. Poland
  25. Qatar
  26. Romania
  27. Russia
  28. Saudi Arabia
  29. South Africa
  30. Tajikistan
  31. Turkmenistan
  32. Ukraine
  33. United Arab Emirates
  34. Uzbekistan
  35. Vietnam
  36. Western Australia
OUR SHIPPING POLICY
I ordered the wrong item, can I return it?

Yes, we accept returns within the first 30 days. See return policy.

Return Policy
How do I choose the right mānuka honey / MGO for me?

To help us measure the magic of mānuka, Mānuka Health pioneered the MGO testing method. This provides a scientifically proven measure of each jar of mānuka honey's power and potency, so you can confidently choose the right mānuka honey for your needs. 

The MGO system is effective, yet simple; the higher the MGO, the more potent the honey.

As a general guide, we recommend:

  • For daily use with food or beverage – choose Daily MGO 400+
  • For extra goodness – choose Extra MGO 600+
  • For targeted needs – choose Ultra MGO 800+

Read More: Understanding MGO Ratings: How to Choose the Right Mānuka Honey for You

How does auto-replenish work?

Just select your desired product, then choose your order frequency, and hit ‘auto-replenish’. You can easily pause, cancel, or edit your order any time through your account dashboard at manukahealth.com

How do I earn Pollen Points?

The Hive’s loyalty points are known as Pollen Points, and you’ll earn them on each and every purchase you make -- including any auto-replenish orders. You’ll also have the opportunity to earn extra bonus points on special offer days and by completing missions.

Join The Hive

CONNECT WITH US

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NEW ZEALAND OFFICE

Manuka Health New Zealand
123 Carlton Gore Road
Newmarket
Auckland 1023
New Zealand